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Find quick answers to the questions our users ask most often. Whether you’re managing your subscription, exploring modules, or troubleshooting AI features, the sections below cover the most common topics across every part of Snishop ERP.

Account & Billing

Navigate to Settings > Subscription, then select the plan that best fits your business needs. Your new plan takes effect immediately and you’ll be billed on a pro-rated basis for the remainder of the billing cycle.
Yes — Snishop ERP supports multiple workspaces under a single login. Use the Company Switcher in the top navigation bar to create, access, and manage all your company workspaces without signing in and out.
When your trial period expires, your account automatically reverts to the Free (Gratis) plan. All your data — transactions, contacts, products, and reports — is fully preserved. You won’t lose anything, but some premium features will become inaccessible until you upgrade.
Go to Company Settings > Team Members, find the member you want to transfer ownership to, and select Transfer Ownership. The new owner must already be an active member of the workspace. Ownership transfer is irreversible unless the new owner transfers it back.

Modules & Features

During the onboarding wizard, Snishop ERP filters the sidebar based on your selected business type to reduce clutter. To enable additional modules, go to Company Settings > Active Modules and toggle on any module you’d like to use.
Yes. The Snishop ERP Point of Sale module is built for real-world conditions. When your device loses internet connectivity, transactions are queued locally and automatically synchronized with the server as soon as the connection is restored. No data is lost during offline sessions.
Go to Company Settings > Integrations > WhatsApp and enter your Wablas credentials (API key and sender number). Once saved, your WhatsApp Bot will be active and ready to send automated notifications such as invoices, payment reminders, and order confirmations to your customers.
Navigate to Finance > Accounts > Add Account, fill in the account name, bank name, and opening balance, then save. The account will immediately become available for recording transactions and running bank reconciliations.

AI Features

The Snishop ERP AI assistant primarily supports Bahasa Indonesia, with full English support as well. You can switch between languages naturally within the same conversation — the assistant will respond in the language you use.
The receipt OCR engine delivers high accuracy on printed receipts with clear text and good lighting. Handwritten receipts or low-quality photos may require manual corrections after extraction. Always review the extracted values before confirming a transaction.
Yes. You can instruct the AI assistant directly in natural language. For example, type:
“Tambah pengeluaran Rp 50.000 untuk makan siang”
The assistant will parse your request, create the expense entry, and ask you to confirm before saving. This works for expenses, income, and several other transaction types.
Heavy document analysis tasks — such as processing multi-page PDFs or running detailed financial analysis — can take slightly longer than simpler queries. Your network speed and latency also affect response time. For best performance, use Snishop ERP on a stable broadband or mobile data connection.

Data & Security

Yes. Snishop ERP performs automatic backups continuously on your behalf. You don’t need to take any manual action to protect your data — it’s handled at the platform level.
Yes. Go to Financial Reports > Export to download reports in Excel or PDF format at any time. If you need a complete export of all your business data, contact our support team at support@snishop.id and we’ll prepare a full data package for you.
Access to financial data is strictly role-based. Only users assigned the Owner, Admin, or Accountant roles can view financial reports and transaction history. Cashiers and Employees have no access to financial data, ensuring sensitive information stays protected.